At Elevates Group, we are committed to delivering high-quality digital services, consulting, and digital products. Due to the nature of our business, we apply the following refund and cancellation policies:
1. Digital Services and Consulting
Since we provide personalized, custom-built digital and consulting services, refunds are not available once the service has been initiated, unless otherwise stated in a specific written contract.
- This includes but is not limited to: marketing strategy consulting, campaign management, chatbot development, AI system implementation, workflow automations with tools such as n8n or Make (formerly Integromat), and CRM integrations.
- Clients are responsible for providing accurate information and timely feedback to ensure smooth execution of the services.
2. Courses, Programs, and Digital Products
- Downloadable digital products (e.g., templates, eBooks, toolkits, or software scripts) are non-refundable once purchased, as access is granted immediately.
- Programs, memberships, or subscription-based services (such as online academies, group coaching, or automation platforms) can be canceled, but the client must submit a cancellation request at least 7 days prior to the renewal date to avoid additional charges.
3. Special Cases and Technical Errors
If a technical error directly attributable to Elevates Group prevents access to a purchased product or service, we will:
- Investigate the issue within a reasonable timeframe,
- Offer a partial refund or service credit for future use, depending on the severity and duration of the issue.
4. Exceptions
Refunds may be granted in exceptional circumstances at the sole discretion of Elevates Group’s management. Such cases will be evaluated individually.5. Contact Information
If you have any questions about this Refund and Cancellation Policy, please contact us:
📩 info@elevatesgroup.com
🌐 www.elevatesgroup.com